Terms & Conditions
Effective date: 1 August 2025
Company: Travel With Ease Nigeria Ltd — https://travelwithease.com.ng
Contact: info@travelwithease.com | 08060057415 | 08062157564
1. Services.
We provide travel-related services including visa assistance, flight and hotel bookings, car hire, tour packages, airport meet & greet, study/work-abroad support, travel health insurance facilitation and pilgrimage arrangements. Some services are provided directly by us and others by third-party suppliers.
2. Booking & Payment.
A booking is confirmed only after receipt of any required deposit or full payment and our booking confirmation. Final payments must be made by the deadline shown on your invoice. Failure to pay may result in cancellation and loss of deposit.
3. Prices & Fees.
Quoted prices cover only what is stated in the quote. Our service/handling fees are separate from supplier costs (airfares, hotels, insurance) and may change if suppliers increase charges, taxes or currency fees.
4. Changes & Cancellations.
Changes or cancellations by you may incur supplier and administrative fees. Some services (e.g., certain airline tickets) may be non-refundable. If suppliers change or cancel services, we will notify you and propose alternatives or refunds per supplier policy.
5. Your responsibilities.
You must hold valid passports, visas, permits and vaccinations required for travel. You must check all travel documents we or suppliers issue and notify us of any errors immediately. We are not responsible for travel disruption caused by missing or incorrect documentation.
6. Insurance & Health.
We strongly recommend adequate travel insurance for medical emergencies, cancellations and baggage. We may assist in arranging insurance but are not the insurer and accept no liability for insurer decisions.
7. Third-party Suppliers.
Many services are supplied by third parties (airlines, hotels, tour operators). Where a supplier provides the service, their terms apply and our liability is limited to what the supplier permits. We act as agent or principal as stated in your booking documents.
8. Liability & Force Majeure.
To the maximum extent permitted by law, our liability is limited to the price paid for the affected service. We are not liable for delays, cancellations or failures caused by events outside our control (force majeure), including natural disasters, strikes, government actions, pandemics or supplier insolvency.
9. Privacy & Data.
We collect and process personal data to provide services and will share necessary details with suppliers. By booking you consent to this sharing. See our Privacy Policy for full details.
10. Complaints & Refunds.
Report problems during travel immediately so we can assist. For post-service complaints, contact us within 14 days with booking details. Refunds follow supplier policy and may take time to process.
11. Intellectual Property.
Content on this site (text, images, logos) is owned by Travel With Ease or used under licence. Do not reuse without permission.
12. Governing Law.
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes should first use our internal complaints process and may be referred to mediation or the courts in Nigeria if not resolved.